Terms and Conditions

TERMS AND CONDITIONS
Last updated: 23/09/2026

  1. About these terms
    These Terms and Conditions govern your use of pureoearth.com and any purchase you make from us. The website is operated by PURE O EARTH, trading as PURE O EARTH (“we”, “us”, “our”), registered address: KANKANAGAR,RT NAGAR,BANGALORE, KARNATAKA 560032. GSTIN: 29BTSPA4872J1Z2. Email: SUPPORT@PUREOEARTH.COM. Phone: 8884700044. “You” means anyone who visits the website or buys from us. By using the website or placing an order, you agree to these terms, our Privacy Policy, Shipping Policy and Return & Refund Policy. If you do not agree, please do not use the website.
  2. Eligibility
    You must be at least 18 years old and legally able to enter into a contract under Indian law to place an order. If you are under 18, you may use the website only through or with the involvement of a parent or guardian.
  3. Account
    If you create an account, you must give accurate information and keep your login details confidential. You are responsible for activity under your account. Tell us promptly at SUPPORT@PUREOEARTH.COM if you suspect unauthorised use.
  4. Products and information
    We try to describe and photograph our products accurately. However, colours may vary slightly by screen, and packaging or minor product details may change without notice. Please check that a product suits your needs before buying. If you have allergies or a medical condition, consult a professional first.
  5. Prices and taxes
    All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise.
    Shipping charges, if any, are shown at checkout before you pay.
    We may change prices at any time, but the price you see when you place your order is the price you pay.
    If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund you in full.
  6. Placing an order
    Your order is an offer to buy. We accept it when we confirm dispatch (or otherwise notify you that the order is accepted).
    We may decline or cancel an order, for example if a product is out of stock, the price is wrong, payment fails, we suspect fraud, or we can’t deliver to your address. If we cancel after you have paid, we will refund you in full.
    You’ll receive an order confirmation by email or SMS. Please check the details and tell us promptly about any errors.
  7. Payment
    We accept the payment methods shown at checkout, processed through RAYZORPAY PAYMENT GATE. Payment is processed by our gateway on its secure systems, and we do not store your full card or banking credentials.
    If a payment is deducted but the order fails, the amount is normally refunded automatically to your original payment method by your bank or the gateway. If you don’t receive it within [7] business days, contact us with your transaction details.
    We are not liable for a transaction declined by your bank or card issuer, including where you have exceeded your card limit or the payment is rejected on security grounds.
  8. Shipping, cancellation, returns and refunds
    These are covered in detail in our Shipping Policy and Return & Refund Policy, which form part of these terms.
  9. Intellectual property
    All content on this website, including text, images, logos, product designs, graphics, layout and code, is owned by or licensed to us and is protected by copyright, trademark and other laws. You may view the site and share our product pages and links for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute or use our content commercially without our prior written permission.
    Third-party trademarks shown on the website belong to their respective owners.
  10. Acceptable use
    You agree not to:
    Use the website for any unlawful purpose or in breach of these terms.
    Attempt to gain unauthorised access to our systems, or interfere with the website’s security or operation.
    Use bots, scrapers or automated tools to extract data without our permission.
    Post false, abusive, defamatory or infringing content (for example, in reviews).
    Place fraudulent or bulk orders for resale without our permission.
    We may suspend or terminate access if you breach these terms.
  11. Reviews and user content
    If you submit a review or other content, you confirm it is your own and lawful. You grant us a free, non-exclusive right to display and use it on our website and marketing. We may remove content that breaches these terms.
  12. Third-party links
    Our website may link to other websites for your convenience. We don’t control or endorse them and aren’t responsible for their content or practices.
  13. Disclaimer and limitation of liability
    We work hard to keep the website accurate and available, but we provide it “as is” and don’t guarantee it will be uninterrupted or error-free. To the extent permitted by law:
    We are not liable for indirect or consequential losses arising from use of the website.
    Our total liability for any claim relating to an order is limited to the amount you paid for that order.
    Nothing in these terms limits or excludes your rights as a consumer under the Consumer Protection Act, 2019 or any liability that cannot be excluded by law.
  14. Events beyond our control
    We are not responsible for delay or failure caused by events outside our reasonable control, such as natural disasters, strikes, lockdowns, courier disruptions, government orders, power or internet failures, or payment-network outages.
  15. Governing law and disputes
    These terms are governed by the laws of India. If you have a complaint, please contact us first at [GRIEVANCE EMAIL]; most issues can be resolved quickly. If a dispute isn’t resolved, the courts at [CITY, STATE], India will have jurisdiction, without affecting any right you have as a consumer to approach a consumer commission that has jurisdiction over you.
  16. Changes to these terms
    We may update these terms from time to time. The version published on the website when you place your order applies to that order.
  17. Contact and Grievance Officer
    Grievance Officer: IMDAD AHAMED
    Email: SUPPORT@PUREOEARTH.COM
    Phone: 8884700044
    Address: KANKANAGAR, RT NAGAR, BANGALORE 560032. We acknowledge complaints within 48 hours and aim to resolve them within one month.