SHIPPING POLICY
Last updated: 23/09/2026
1. Where we ship
We ship to addresses across India, subject to courier serviceability. Enter your PIN code at checkout to confirm delivery is available. “We do not currently ship outside India.
2. Processing time
Orders are processed and dispatched within [1-3] business days of payment confirmation (or order confirmation for Cash on Delivery). Business days are Monday to Saturday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day. During sales or festive periods, processing may take longer, and we’ll tell you if so.
3. Delivery time
Estimated delivery time after dispatch:
| Location | Estimated delivery |
| Metro cities | [2-4] business days |
| Other cities and towns | [4-7] business days |
| Remote or hard-to-reach areas | [7-10] business days |
These are estimates, not guarantees. Delays can occur because of weather, courier issues, local restrictions or events beyond our control.
4. Shipping charges
- Shipping charges, if any, are calculated and shown at checkout before you pay.
5. Order tracking
Once your order ships, we’ll send you a tracking link by email, SMS or WhatsApp. You can also contact us at [SUPPORT EMAIL] with your order number for an update.
6. Delivery attempts and failed deliveries
Our courier partners usually make [2-3] delivery attempts. Please make sure your address and phone number are correct and that someone can receive the parcel. If delivery fails because of an incorrect or incomplete address, an unreachable phone number, or refusal to accept the parcel, the order will be returned to us. In this case:
- For prepaid orders, we’ll refund the amount after deducting shipping charges and any return-shipping cost, or offer to reship at your cost.
- For Cash on Delivery orders, we may restrict future Cash on Delivery orders from that customer or number.
7. Wrong address
Please double-check your address before placing the order. We can change an address only before dispatch. Email SUPPORT@PUREOEARTH.COM immediately with your order number. We’re not responsible for delivery to an incorrect address provided by you.
8. Damaged, lost or wrong items
Please check the parcel at delivery. If it looks tampered with or damaged, tell the courier and contact us right away. If your order arrives damaged or incorrect, or has not arrived long after the expected date, contact us at SUPPORT@PUREOEARTH.COM within [48 hours] of delivery (or within [15] days of dispatch for a parcel that hasn’t arrived). See our Return & Refund Policy for how we resolve these cases.
9. Contact
Questions about shipping? Email SUPPORT@PUREOEARTH.COM or call 8884700044